Some question about somme issue

hello everyone!!!!

i have some question here about the game

i'm level 65 and i really enjoy the game

first question:
i don't know how, but the name of my guilde and my title doesn't appear anymont on my charachter and, i cannot see it on the other player.. i see only the name.. could you please tell me how to re-active it?

second question:
do you think it's possible to change the apparence of our charachter (i mean hair, color..) or one your enter the game it's impossible?

thank you very much for your help!


Neo