I have a big problem !!

hi all !

who can help me !! i have a big problem
I link my account with the security card and I had to format my pc lately repetitive after a blue screen. I could not make backup of this card and I no longer have the number of the card. how can I do to retrieve my account? I do not lose hope to replay one day but please help me!

@[You must be registered and logged in to see this link.] He should know something about it.

ok thanks BadPicollo I hope he will answer me.i have contacted wanmei but i wait an answer....

You are fcked up then. I don't know if there's a solution, maybe there is for chinese who can speak on the phone (maybe, I don't even know if this is possible).
But on the guides they tell you, BE CAREFUL... cause if you lose it you are doomed.
I'm asking friends on guilds on other servers and I will wait their answer, but I wouldn't advise you to keep your hopes up cause I don't know if you will make it :/
If you decide to play again, remember to make back up always, what I did was copy the image on a USB, also send it to my email and as a last back up put the image on my laptop.

ok thanks SonWest