Graphic Help

Hello there, my GF is having problem to run the SSO. The character creation was normal, cutscenes ok, and then, when she started the game, it all became like this:

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I can't believe the problem is in my Video Card, since the character creation was absolutely normal.

Her pc match the requiriments, and I repeat, the character creation was OK.

Believe it! Happend to me on my other PC and was stuck without answers for a month. Then I bought a new powerfull PC and SSO runs normally.
So, don't think anyone can help u.

Oh, thanks... I will wait a bit then I'll have to buy a new graphic card.